Shipping policy
Shipping & Delivery Policy
Last updated: 28 August 2026
This page explains how we ship your order, how long it takes, and what it costs.
Delivery Charges
Delivery is free on all orders across Pakistan. There are no shipping fees, handling charges, or hidden costs added at any stage.
The price shown on the product page is the total amount you pay to the courier at delivery. Nothing is added after you place your order.
Where We Deliver
We deliver throughout Pakistan, to every location covered by our different courier partners.
If your area falls outside our couriers' service network, or is temporarily unserviceable, we will inform you during the order confirmation call and cancel the order at no cost to you.
How Long Delivery Takes
- Order confirmation — Our team calls you to confirm your order details and delivery address, usually within 24 hours of the order being placed.
- Dispatch — Once confirmed, your parcel is handed to the courier the same working day.
- Delivery — The courier typically delivers within 3–5 working days of dispatch.
Deliveries to major cities such as Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, and Multan are usually at the faster end of this range. Deliveries to smaller towns and remote areas may take longer, depending on the courier's local network.
Working days are Monday to Saturday. Orders placed on Sundays or public holidays are confirmed and dispatched on the next working day.
Delivery times are estimates based on our couriers' normal performance. Weather, public holidays, strikes, and courier backlogs can occasionally cause delays. If your parcel is delayed, contact us and we will trace it with the courier on your behalf.
Order Confirmation Call
Every order is confirmed by phone before dispatch. This protects both you and us against incorrect addresses and accidental orders.
Please make sure the phone number you enter at checkout is correct and reachable. If we are unable to reach you after repeated attempts over two working days, the order will be cancelled — again, at no cost to you, since no payment has been taken.
Payment on Delivery
All orders are Cash on Delivery. You pay the courier in cash at the moment your parcel is handed to you. No advance payment is required or requested at any point.
You are entitled to check the parcel's outer condition before paying. If it arrives visibly damaged, torn, or already opened, you may refuse it at the door and pay nothing.
Order Tracking
Once your parcel is dispatched, we will share your tracking number by SMS or WhatsApp on the number provided with your order. You can track it directly on the website of the courier handling your shipment.
If you have not received tracking details within two working days of your confirmation call, contact us and we will follow it up.
Failed or Undelivered Orders
If the courier is unable to deliver — because nobody is available at the address, the address is incomplete, or the phone number is unreachable — the parcel is returned to us and the order is cancelled. You are charged nothing.
If you still want the item, simply place a fresh order or contact us and we will arrange redelivery.
Contact Us
For any question about a shipment, delivery time, or tracking:
- Phone / WhatsApp: +92 309 7727474
- Email: impora.pk@gmail.com
- Business hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT)
- Address: 13 C 25 Street, Eden Value Homes, Lahore, 54500, Pakistan