Terms of service
Terms & Conditions
Last updated: 28 August 2026
These terms set out how Impora sells to you and what each of us can expect from the other. We have written them in plain language on purpose. If anything here is unclear, ask us before you order — our contact details are at the bottom.
By using impora.pk or placing an order, you accept these terms.
1. Who You Are Dealing With
Impora is an independently owned and operated online retail store based in Lahore, Pakistan, trading at impora.pk. Throughout this page, "we," "us," and "Impora" mean the store; "you" means the customer.
We are a retailer, not a manufacturer. We buy imported finished goods from importers and wholesale suppliers in Pakistan and resell them to you. We do not claim to be a brand owner, an authorised distributor, or a manufacturer's representative for any product we sell.
2. Who Can Order
You must be 18 years of age or older to place an order. If you are under 18, a parent or guardian must place the order on your behalf and accepts these terms with you.
You agree to give us accurate details — a correct name, a complete delivery address, and a phone number that is actually reachable. Almost every failed delivery in our experience traces back to one of these three, so please check them.
3. Ordering Without an Account
You do not need to create an account to shop with us. There are no registrations, no passwords, and no profiles to manage on impora.pk.
You simply add what you want to your cart, enter your name, address, and phone number at checkout, and we take it from there. We keep your order details only to fulfil and record that order, as explained in our Privacy Policy.
If we introduce optional accounts in future, they will remain entirely voluntary — you will always be able to order as a guest.
4. Our Products and How We Describe Them
We photograph the products we sell ourselves, and we write our own descriptions. What you see on the page is the item we intend to ship you.
Two honest caveats. Screens render colour differently, so a shade may look slightly different in person. And listed dimensions, weights, and capacities come from the product or supplier and may carry small manufacturing tolerances.
Where a product carries a warranty through the local importer, we say so on the product page. Where it does not, we say that too. We will never imply coverage we cannot actually arrange for you.
Stock moves, and occasionally an item sells out before the listing updates. If that happens to your order, we will tell you during the confirmation call rather than leaving you waiting.
5. Prices and Pricing Errors
All prices are in Pakistani Rupees (PKR) and include any applicable taxes. Delivery is free across Pakistan, so the price on the product page is the amount you hand to the courier. Nothing is added afterwards.
We may change prices at any time, but a change never affects an order that has already been confirmed with you.
Occasionally a listing may show a wrong price or wrong stock status because of a technical or human error. Where that happens, we reserve the right to cancel the affected order rather than fulfil it at the mistaken price. We will contact you to explain, and because no payment is taken upfront, cancelling costs you nothing. If you would still like the item at the correct price, you are free to reorder.
6. How an Order Becomes an Order
Placing an order on impora.pk is an offer to buy, not a completed sale. Here is what actually happens:
- You submit your order on the site. No payment is taken.
- We call you to confirm the item, the price, and the delivery address.
- Once confirmed, we accept your order and dispatch it the same working day.
The contract between us forms at step 3. Until then, either of us can walk away without cost or obligation.
We may decline an order where the address is outside our couriers' reach, where stock is genuinely unavailable, where the details given are incomplete or appear false, or where we have reasonable grounds to believe the order is not genuine.
7. Payment
Impora sells on a Cash on Delivery basis only. You pay the courier in cash when your parcel is handed to you.
We will never ask you for a card number, CVV code, PIN, banking password, OTP, or wallet credential — not on the website, not on a call, not by message. If anyone contacts you claiming to be Impora and asks for any of these, it is not us. Refuse, and please tell us so we can act on it.
The single exception is a refund: if we owe you money, we will ask for your account title and IBAN so we can transfer it to you, and we use those details for that transfer only.
8. Delivery
We deliver throughout Pakistan wherever PostEx, Barq Raftar, or Leopards Courier operate. Orders are dispatched the same working day they are confirmed and typically arrive within 1–3 working days.
Delivery estimates are estimates. Weather, holidays, strikes, and courier backlogs occasionally cause delays. If your parcel runs late, tell us and we will chase the courier on your behalf.
Full details are set out in our Shipping & Delivery Policy, which forms part of these terms.
9. Cancellations, Returns and Refunds
You may cancel any time before delivery, at no cost, and you may refuse a parcel at your door without paying.
After delivery, we accept returns within 7 days where an item arrived damaged or defective, or where the wrong item was sent. In those cases we cover the return courier charges and you may choose a replacement or a full refund by bank transfer.
Our full Return & Refund Policy sets out the process, the proof we ask for, and the situations we cannot accept — and it forms part of these terms.
10. Fair Use of Cash on Delivery
Cash on Delivery works on trust, and the overwhelming majority of our customers honour it. It does, however, carry real cost for us when it is abused.
Where an order turns out to be fake, placed with false details, placed in someone else's name without their knowledge, or where a customer repeatedly places orders and refuses delivery without reason, we will look at the situation individually and get in touch. Depending on what we find, we may decline future orders from that number or address, or ask for advance payment before dispatching again.
We do not do this lightly, and a genuine change of mind before delivery is never treated as abuse. Cancel freely — just tell us, so a parcel is not travelling across the country for nothing.
11. Our Content
The photographs, product descriptions, text, layout, and branding on impora.pk are our own work and remain our property. You are welcome to view, share, and link to our pages.
You may not copy our photographs or descriptions for use in another store, catalogue, or listing, or use the Impora name or logo in a way that suggests we endorse or are connected to you.
Brand names and trademarks belonging to product manufacturers remain the property of their respective owners. We refer to them only to identify the products we resell.
12. Reviews and Customer Content
We do not currently host reviews or comments on impora.pk.
If we enable reviews in future, the following will apply: you keep ownership of what you write, but you grant us permission to display it on our site; you must write about your own genuine experience; and we may remove content that is abusive, fraudulent, unlawful, or posted to promote another business. We will not publish fake reviews of our own products, and we will not delete a review simply because it is unfavourable.
13. Using Our Website
Please use impora.pk for what it is: browsing and buying. You agree not to attempt to disrupt the site, gain unauthorised access to it, scrape it systematically, or use it for any unlawful purpose.
We work to keep the site available and accurate, but we do not promise uninterrupted access. Hosting, connectivity, and maintenance are occasionally beyond our control.
14. Links to Other Sites
impora.pk does not redirect you elsewhere, and we do not display third-party advertising. Where we link out — for example to a courier's tracking page — we do so deliberately and say where the link goes. We are not responsible for the content or practices of external sites.
15. Our Responsibility to You
We take responsibility for delivering what you ordered, in working condition, and for putting it right when we fail. That is what our returns policy is for, and we honour it.
Beyond that, our liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses — such as lost time, lost income, or inconvenience — arising from a delayed, cancelled, or faulty order.
Nothing in these terms removes any right you have under Pakistani consumer protection law.
16. Events Outside Our Control
Neither of us is responsible for failing to meet an obligation because of something genuinely outside our control — natural disasters, strikes, courier shutdowns, internet or power failures, civil unrest, or government restrictions. If such an event affects your order, we will contact you and either arrange delivery once it is practical or cancel the order at no cost to you.
17. Changes to These Terms
We may update these terms from time to time. The current version is always the one published on this page, with the date it was last updated. The terms that apply to your order are the ones in force on the day you placed it.
18. Talk to Us First
If something goes wrong, please contact us before doing anything else. Most problems we see are solved with one phone call, and we would much rather fix it than argue about it.
Email impora.pk@gmail.com or call +92 309 7727474, and give us a fair opportunity to respond.
19. Governing Law
These terms are governed by the laws of Pakistan, and any dispute that cannot be resolved between us may be brought before a court of competent jurisdiction in Pakistan.
20. Contact Us
- Email: impora.pk@gmail.com
- Phone / WhatsApp: +92 309 7727474
- Address: 13 C 25 Street, Eden Value Homes, Lahore, 54500, Pakistan
- Business hours: Monday – Saturday, 10:00 AM – 7:00 PM (PKT)